Refund policy

- Items must be returned within 7 days of delivery.

- Items must be unworn, unwashed, and with original tags.
- Return shipping costs are borne by the customer, unless the item is defective.

Refunds:
- Refunds are processed within 5-7 business days of receiving the returned item.
- Refunds are issued via the original payment method.
- Exchange or store credit options available.

Exchanges:
- Exchange for a different size or item within 7 days.
- Contact us for exchange instructions.

Defective Items:
- If an item is defective, we'll provide a full refund or exchange.
- Report defects within 3 days of delivery.

Contact Us:
For returns, refunds, or exchanges, contact us at berluxehavenshopify@gmail.com or call 0530496452.